Something isn't working. How do I report it?
Tell Scuba Steve what went wrong so a support ticket can be opened, and know what details help.
Something isn't working. How do I report it?
Report a problem
- Click the question-mark icon (Help & Support) at the bottom of the side menu.
- Open the Scuba Steve tab.
- Describe what you were trying to do and what happened.
- If Scuba Steve can't solve it after a few tries, he offers to open a ticket. Click Yes, create a ticket.
The ticket goes to the support team and shows on the My Tickets tab. Phone numbers and email addresses are removed automatically first, but other personal details can slip through.
Helpful details to include:
- What you were trying to do and what you clicked.
- The exact words of any error message.
- Roughly when it happened.
Don't type health details into the chat.
Questions about your health
Scuba Steve helps with using the app only. If your question is about your health, he asks you to message your care team instead. See Message your care team.
If something goes wrong
- Ticketing is temporarily unavailable — please try again shortly. Try again in a few minutes.
- Something went wrong opening that ticket. Try again in a moment.