How do I message my care team?
Send a secure message to your clinician or coach, read replies, and attach a file.
How do I message my care team?
Messages are private and encrypted. Use them for non-urgent questions.
This is not for emergencies. For anything urgent, call your clinic. In an emergency, call 911.
Send a new message
- Click Messages in the menu. The messages panel opens over your page.
- Click New message (the plus icon).
- Under To, choose a care team member.
- Type in Your Message.
- Click Send Message.
Send Message on a care team member's card in My Care Team also opens your messages.
Reply or read
Open a conversation in the panel and type in the box at the bottom. If your clinic allows attachments, click the paperclip to attach a file. Use the back arrow to return to your list.
If something goes wrong
- Patient messaging is currently disabled by this practice. Your clinic has turned messaging off. Call them instead.
- If it says you don't have any care team members assigned yet, go to My Care Team and click Choose Your Care Team.
- Your session needs to be refreshed. Sign out and sign back in.
Related
Need a referral to a specialist? Open My Care Team and click Request Referral. Fill in the specialty and your reason (at least 10 characters), then click Submit Request.