How do I sign in, reset my password and keep my account secure?
Reset a password, set up two-factor sign-in or a passkey, and check your login history.
How do I sign in, reset my password and keep my account secure?
Forgot your password
- On the sign-in page, click Forgot password?
- Enter your email address and click Send Reset Link.
- Open the email and click the link. It expires after 1 hour.
- Enter and confirm a new password, then click Reset Password.
Two-factor sign-in
GRAICE requires two-factor sign-in for every account. The first time you sign in, scan the QR code with an authenticator app such as Google Authenticator or Authy, then click I've scanned the code. Enter the 6-digit code and click Verify & Enable. Save your backup codes, tick I've saved my backup codes, then click Continue to Dashboard.
Each backup code works once. Use Use a backup code on the sign-in screen if you lose your phone.
Passkeys
A passkey lets you finish signing in with Touch ID, Face ID, Windows Hello or a security key instead of a code. After your password, click Use a passkey.
- Open Settings (gear icon at the bottom of the menu) and choose Login Options.
- Under Passkeys, click Add passkey.
Change your password or email
In Settings, choose Update Password or Update Email Address. You need your current password. A new email address must be verified before it becomes active.
Check your sign-ins
Settings → Login History lists recent sign-in attempts. If you see one you don't recognize, change your password and contact support.
If something goes wrong
- Five wrong passwords in a row lock your account. It unlocks on its own 30 minutes later, and then you can sign in again. To get back in sooner, reset your password with Forgot password?; a completed reset also unlocks your account.
- While your account is locked, the sign-in page says Your account has been locked due to too many failed attempts. Please contact support. You can contact support, or wait 30 minutes, or reset your password.
- An expired or used reset link shows Invalid or expired reset link when you submit. Click Forgot password? again to get a new one.