How does Help & Support work?

How does Help & Support work?

Click the question-mark icon (Help & Support) at the bottom of the side menu. A panel opens with three tabs. You can minimize it (it becomes a small Help button) or close it.

Knowledge Base

Type in Search help articles… or browse the guides. Click one to read it. A Help for the page you're on link may appear at the top.

Scuba Steve

Scuba Steve is the support assistant. He answers questions about using the app, using the help guides. He is separate from Your Health Assistant and can't see your record.

1. Open the Scuba Steve tab.
2. Type a question in Ask about using the app… and send it.
3. Answer Yes, thanks or Not quite. If he can't answer, he offers to open a ticket.

Click Restart conversation to start over.

Scuba Steve doesn't give health advice. For health questions, message your care team. See Message your care team.

My Tickets

The My Tickets tab lists your support tickets. Filter by Open or Closed. Click a ticket to see its category, priority, status and messages. Type in Write a reply… and click Send to add to a ticket.

If you have none, it says No tickets yet.

If something goes wrong

• Scuba Steve is temporarily unavailable. Try again in a moment.
• Couldn't load your messages. Click the ticket to fold it, then click it again.
• To report a problem, see Something isn't working.