How do I get started with GRAICE?

How do I get started with GRAICE?

Most people start from an email their clinic sends, and set up their account from that email. You can also click Create one on the sign-in page to make an account yourself. You then need to open the verification email before you can sign in.

Set up your account

1. Open the email from your clinic and click the link.
2. Choose a password with at least 12 characters, then type it again to confirm.
3. Tick each agreement box, including Terms of Service, Privacy Policy and Patient Consent. You can't continue until all are ticked.
4. Click Set password and sign in.
5. On the sign-in page, enter your email address and the password you just created.
6. Set up two-factor sign-in when asked. See Sign-in and security.

The link works once and expires after 7 days. If it says This link is no longer valid, ask your care team to send a new invitation.

Where things are

Use the menu on the side of the screen.

• Home is your starting page.
• Messages opens secure messaging.
• Schedule opens your appointments.
• My Health Records, My Care Team and Journal hold your health information.
• Account holds My Profile, Membership, Billing, Financial Wellness, Family Access and Privacy & Consents.
• Help & Support (the question-mark icon at the bottom of the menu) opens help.

If something goes wrong

If sign-in says your email isn't verified, click Resend verification email. Check your spam folder too.