How do I see and contact my care team?
See who is on your care team, message them, choose providers if you don't have a team yet, and ask for a referral.
How do I see and contact my care team?
Click My Care Team in the menu. You see your Primary Care Provider first, then your other Care Team Members.
This is not for emergencies. For anything urgent, call your provider directly or go to the nearest emergency room.
Message someone on your team
Click Send Message on their card to open your messages. All Messages opens your full message list. See Message your care team.
If you don't have a care team yet
You see No care team assigned yet. You can pick your own providers:
- Click Choose Your Care Team.
- Browse the list, or use Search by name and the specialty filter. Accepting only is ticked at first, so providers who aren't taking new patients are hidden. Untick it to see everyone.
- Click View profile to read about a provider. From their profile you can also click Book appointment to go to your appointments page.
- Click Select to add a provider to your team.
Under Currently on your team, you can click Make primary to choose your main clinician, or Remove to take someone off your team. When you remove someone, you can add an optional reason and choose whether to share it with them.
You can also click Schedule an Appointment to book a visit right away. See Book an appointment.
Ask for a referral
- Click Request Referral.
- Type the Specialty you need, for example Cardiology.
- In Reason for Referral, write a few words about why you need it. It needs at least 10 characters.
- Add Additional Notes or a Preferred Provider if you like.
- Click Submit Request.
You see Referral request submitted. Your care team can see your request and will review it. If you don't hear back, message them.
If something goes wrong
- Unable to load your care team: click Try Again, or come back later.
- This provider is not currently accepting patients: choose someone else, or ask your clinic.
- Only clinicians can be designated as primary: pick a clinician as your primary provider.
- Failed to submit referral request: your request wasn't sent. Try again later.