How do I book or request an appointment?

How do I book or request an appointment?

There are two ways. A request is not final until your clinic confirms it.

From your portal

You need a card on file first. Go to Billing → Payment Method and click Add a card if you haven't added one.

1. Click Schedule in the menu.
2. Click the Request Appointment button (the plus icon).
3. Choose a provider from your care team.
4. Pick a date, choose a type (In Person, Telehealth or Phone), then choose an available time.
5. Click Continue. Enter your Reason for visit. Notes are optional.
6. Click Submit Request.

Your request shows on the Pending tab until the clinic confirms it.

If you have no care team yet, My Care Team offers Choose Your Care Team.

From your clinic's booking page

Ask your clinic for its online booking link.

1. Choose a provider, then a date and time.
2. Enter your name, email, date of birth and phone. Add your reason for the visit.
3. Accept the required agreements and click Book Appointment.

You see Request received. Then:

• Open the confirmation email. Its link expires in 30 minutes.
• If you have no card on file, you see Add a card to finish booking. Your visit isn't booked until you add one. The page lists every GRAICE fee the card can be charged, and you tick a box before entering it. Adding a card doesn't charge it, except to pay any GRAICE fee you already owe.
• If you're new to the clinic, a Welcome — set up your patient portal email follows. Its link lasts 7 days.

To change the booking, use the cancel link in the confirmation email.

If something goes wrong

• Add a card to request new appointments means you need a card on file first.
• Online booking isn't set up yet means call the clinic.