How do I see and pay my bills?

How do I see and pay my bills?

Open Billing

Click Account in the menu, then Billing. The top of the page shows your Outstanding Balance, anything Overdue, your Last Payment and Quick Pay.

Pay an invoice

1. Click Pay Now under Quick Pay to pay your most urgent invoice. Or open the Invoices tab and click Pay on the one you want.
2. In Pay Invoice, click the Pay button showing the amount.
3. Enter your card on Stripe's secure checkout page.
4. You see Payment Successful! when it goes through.

Click the eye icon to view an invoice, or Download PDF where it appears. Payment History lists past payments.

Add or replace your card

1. Open the Payment Method tab.
2. Read the GRAICE fees this card can be charged shown above the box, then tick the box. It confirms you read them and lets your clinic and Reneu charge the card for those fees and for services you receive without asking each time.
3. Click Add a card (or Replace card), enter the card, then click Save card.

You may need a card on file to book an appointment. To change the card for membership renewals, contact your care team.

Charges from GRAICE

Invoices tagged GRAICE are a Platform Service Fee billed by GRAICE, not by your clinic.

• When your clinician completes a visit, a $7 fee may be charged to your card on file. Some clinics pay it for you.
• With no card on file, the fee stays open on the Invoices tab. Adding a card charges open GRAICE invoices to it.

If something goes wrong

• Payment was cancelled. You can try again when ready. Click Pay again.
• Card setup is temporarily unavailable. Try again later.
• Payment authorization has changed. Please review it and accept again. Tick the box again.
• If you are viewing someone else's account as a family member, the card isn't shown and can't be changed.