How do I track a pharmacy order?
Follow orders your care team sent to the pharmacy, including shipping and tracking.
How do I track a pharmacy order?
When your care team sends a prescription to the GoGoMeds pharmacy, the order shows up here.
See your orders
- Click My Health Records.
- Click Pharmacy Orders.
- Click Refresh to load the newest status.
Each order shows a status, the date it was submitted, and refills remaining. If it has shipped, you also see a tracking number and a Track link.
What the statuses mean
- Awaiting Payment: the order is sent to the pharmacy after your invoice is paid. See Billing.
- Pending: the order is on its way to the pharmacy.
- Order Received, In Progress, Shipped, Complete: the pharmacy is working on it.
- Sent to the pharmacy: it was sent, but shipping updates aren't available.
- Needs Attention: the pharmacy needs something. You see Your care team has been notified. Message your care team if you want an update.
- Cancelled, Not received by pharmacy, Transmission Failed: the order will not ship as it is. Contact your care team.
If something goes wrong
No pharmacy orders yet means nothing has been sent to the pharmacy for you. Message your care team with questions.