How do I request a prescription refill?
Ask your provider for a refill from My Prescriptions.
How do I request a prescription refill?
A refill request goes to your prescribing provider, who decides on it.
Request a refill
- Click My Health Records, then My Prescriptions.
- Find your medication. Each card shows the dose, your provider and how many refills are left.
- Click Request Refill.
- In Confirm Refill Request, click Confirm Request.
You see Refill requested. Your provider is notified.
When you can't request
- Request Refill appears only on prescriptions that are Active, Filled or Partially Filled, with refills left.
- No refills means the prescription is used up. Message your care team to ask for a new one. See Message your care team.
- Expired, voided and stopped prescriptions don't appear here and can't be refilled.
If something goes wrong
- A refill request is already pending for this prescription: you already asked. Your provider hasn't answered yet.
- No refills remaining on this prescription: message your care team.
- No active prescriptions means you have no active prescriptions in GRAICE right now.
Next
To follow an order sent to the pharmacy, see Track your pharmacy orders.