Why is a clinician missing from my booking page?
Each clinician sets their own weekly hours under Availability, and Booking Page Health shows what is missing.
Why is a clinician missing from my booking page?
A clinician appears on your public booking page only after they have set weekly hours. Availability belongs to each clinician, so an administrator who is not a clinician does not see it.
Who can do this: each clinician, for their own hours.
Set weekly hours
- The clinician goes to Settings → Online Booking → Availability.
- Under Weekly Availability, switch on each day they work.
- Set the start and end time and the Slot length (15, 30, 45 or 60 minutes).
- Choose the appointment types for that day: In-Person, Telehealth or Phone.
- Select Save Availability.
Start time must be before end time, and each day needs at least one appointment type.
Check booking readiness
Clinicians see a Booking Page Health card on their own dashboard. It shows a status of READY, TEMPLATE ONLY or NOT CONFIGURED, and two checks.
- Hours configured or Hours unavailable, with a Configure hours link.
- Calendar connected or Calendar not connected, with a Connect a calendar link.
TEMPLATE ONLY means patients can book, but slots are not checked against the clinician's calendar. Connecting Google Workspace fixes this. See Google Workspace.