How do I report an error with the Network tab?

Find the HTTP status code of a failed request in your browser so a support ticket can say what went wrong.

A status code tells support whether you hit a session problem, a missing record or a real bug. It takes a minute to find.

Right-click the page and select Inspect, or press F12.
Open the Network tab.
Repeat the action that failed.
Find the red row for the failed request and note its Status code.
Open Help & Support and go to Scuba Steve. Describe the problem with the status code, the time and what you clicked. Steve offers a ticket after three misses (select Not quite when an answer does not help). Select Yes, create a ticket. The ticket carries your last question, so put the details there.

Never put patient names or other patient details in the ticket.

400 means the app sent something it should not have. Report it.
401 means you are signed out or your session expired. Sign in again.
403 means your role, or your clinic's setup, does not allow that action.
404 means the page or record was not found, or you do not have access. GRAICE answers 404 for both on purpose, so a missing patient and a patient you cannot open look the same.
409 means a duplicate or a clash with existing data.
422 means the form data failed a check. Review what you entered.
500 means something broke on GRAICE's side. Report it.

Support cannot give clinical advice. For a patient's chart, use the GRAICE assistant. See How support works.